Trans Moving

I have undergone multiple cross-continent 40-foot container household moves and never had any problems. This is the worst experience I've had!

I need to move my furniture into storage for 1 week for floor renovation. At the same time, I'm shipping my baby grand piano to my son in Saskatoon.

I stressed many times that I have a LOT of stuff, collectibles and breakables and requested that the packers pack them for me. I'm prepared for pay for the time and service and reserved for a 2-day move. I planned to have the breakables lightly packed and left in the kitchen where there's no renovation - to save time and material. No one ever came to check out the things.

DAY 1, the movers came with NO packing material, no boxes or even paper! They said no one told them! So they just moved some furniture.

They demanded e-transfer of payment of the day's service that night.

DAY 2, they came with huge Rubbermaid boxes and I questioned if they were ok to leave these boxes in my house for a week. After unsuccessful communication with these non-English speakers, I gave up and let them do whatever. Their truck was too small and cannot fit all my furniture. So they left most of those in the kitchen and took the boxes away. Another demand of immediate payment that night.

DELIVERY DAY - they demanded immediate e-transfer of payment early in the morning and virtually threatened that they will not unload unless money received! Even though they have my piano in their hands. I had some problem with my phone and the computer was "packed". But they will not take cash or cheque! If my daughter-in-law was not there to help, I can't imagine what they'd do.

No more Rubbermaid boxes were found! They delivered many large-size cardboard boxes (which they charged), not of the highest quality and some seemed used. Obviously they repacked the stuff from the Rubbermaid boxes. On opening the boxes, I found that they've just dumped contents of several desk drawers into one, and glass picture frames were not protected at all! Some things were not found to-date! Some cabinets were just moved with all contents inside. Of course they were badly shuffled around. My white fabric headboard now has black finger prints. The 2 bed bases (with drawers) that made up a king size bed were put together without removing the plastic wrap that went around them top to bottom. I have no way to lift the bases to get the plastic from underneath so now I have pieces of plastic sticking out from under the bed.

I would have written this review 6 month's ago if the piano was not in their storage!

DELIVERY OF PIANO - only 1 day advanced notice was given for the delivery. Their man drove the truck from Toronto to Saskatoon and apparently they have already left before letting me know, despite my request of an expected delivery date. On arrival, they again insisted on immediate e-transfer of payment before they would deliver. I totally understand that only 3 steps were included in the move and additional steps cost extra. But the movers would not negotiate, insisting that we haven't paid for the extra steps and left the piano just inside the house without the assembling service promised. No answer to our e-mail complaints.

The company has different names, one of them is Easy Moving. This Yuri is VERY RUDE and would not talk on the phone but insisted that everything has to be emailed. Even when I delivered some stuff to their warehouse, I had to email him to open the door!

Move size: 3 Bedroom Home Service cost: $10000

I hired Trans movers/ easy movers from Edmonton to Kitchener Ontario on the contract we have agreed our stuff to be picked up from Edmonton 25-26 February and they showed up on 27 they deliver our stuff after 3 weeks the owner Yuri promised me it will only take 5-7 days. he charged me $45 + 13% tax for something it did not belongs to me when I asked for a refund he said its only $45 you can have it, I told him the items (vacuum) isn't belongs to me am unwilling to take somebody belonging very shame. he came to take the rest of his money to Kitchener before my belongings arrived he took his money I even tipped his workers. I provided yuri (owner) my banking information for a refund he wont respond, my stuffs are damaged I have attached some pictures bellow dishes & bowls broken furniture's scratched when I told him about the damages he asked me to send pictures because as per our agreement insurance is included ($25,000) since I sent for him the pictures of damaged stuffs he ignored all my requests and ignored me like nothing happen my sofa and coach and love seats are damaged. he didn't even say sorry he chooses to hide.
PLEASE AVOID TRANS MOVING OR EASY MOVING VERY UNPROFESSIONAL & STEALS YOUR MONEY AND STUFF .

Move size: 1 Bedroom Home Service cost: $2399

I recently moved to a 3rd floor walk up apartment.

My armoir was too heavy to move at over 300 pounds and as tall as a door opening.

Yuri and his men were able to move it efficiently and carefully up the tight staircase.

I really appreciate their effort and would recommend them to anyone needing help moving an over sized piece of furniture.

Thanks again for all your help!

John James Kunnas
Toronto.

Move size: Partial Move Service cost: $500

They let you pay double. We have agreed on 750$ and when the stuff were in the truck they asked for double. It was shipment from Toronto to Ottawa. After emailing back and forth Yuri agreed to give me 7% discount, so I ended up paying 1700. The contract says house hold items cost 750, and I mentioned 27 boxes 5 large and 22 medium, that was the agreement then after he charged me on almost most of the items even a medium carpet he charged me 30$. The new invoice that Yuri sent says that additional items that not in the contract but all of the items that he mentioned it’s in the 27 boxes. Yes I do agree there’s large boxes but they were among the 27 boxes. When he said additional charges I thought he will charge like 300 or 400 more not double. But I had no choice my hands were tight and I had to agree because my stuff were in his truck and my choices are null. So if you want to deal with them make sure what you are agreeing for before you get trapped. Once you pay the down payment and the stuff in their truck there’s no way you can negotiate.

Move size: 2 Bedroom Home Service cost: $1700

I hired Trans Movers/Easy Movers (the farthest thing from easy) to move my car and a small quantity of household items from Toronto to Edmonton.
At the start when I was inquiring about their service Yuri (the owner) was polite and responsive. He had promised me my things would arrive within 5-10 days. On their website it states that they do weekly runs across Canada and that is why they can provide their customers with a cheaper price(false advertising). Yuri quoted me a $2200 flat rate for my car and 20 medium size boxes. He said after that $7.99 per cubic ft would be charged. I signed the contract and transferred him $400. *They are very unorganized and forgetful, make sure you double check all the info on the contract and be as specific as possible of what you need moved because they will add extra fees (in my case an additional $700) keep all of your convos through email so you have a record. When I asked about the additional $700 Yuri just kept saying go to the moving calculator on the website. He would not explain to me how they actually measure the additional furniture so I really had no idea how much additional cubic feet I was taking up but I know it was not $700 worth.
I must of spoke with Yuri 15 times throughout the move, half the time he would not get back to my emails and text. Each time I did get ahold of him he would say my things were on the way. Sometimes he gave me exact days and the day would come and nothing. It got to the point where I said if my things do not arrive on this day then I will have to take another course of action. Once I said that my things magically appeared within 2 days. *How they get around not delivering your things when promised is in the contract it says there could be delays due to weather, strikes and circumstances beyond its control. Do not expect an explantation though Yuri will just keep saying refer to the contract.
My car was also delivered on a separate day and left in a run down towing yard and was charged a sitting fee which was never mentioned to me. My car was filthy and had a few scratches on it.
The worst part of it all was when my things finally arrived they wouldn't even open up the trailer door to let me confirm that my things were even in there. They wanted me to hand the cash over first. I refused and things escalated to the point where I almost had to call the cops. It is illegal for them to not open the doors. I was able to finally reason with the delivery driver and asked him what if you were in my situation? My things were filthy and squeezed tightly with other peoples things and my chairs were damaged and various other items were broken. They do not handle things with care or furniture wrap like they say they do on their website. The sad thing is I didn't even dispute my damages because I know Yuri would do nothing about it based off how he runs his business and other reviews I have read on here. All he cares about is money I have never dealt with a more shady business then this one. I hope I can save someone money, time and peace of mind with this review.

Move size: Studio Service cost: $2200

Don't use this company, they are total scammers! I was quoted $300 to move 2 old pieces of furniture to my daughter's house 5 minutes away. Once the truck was loaded I was told it would now cost an additional $100. When we got to the house they demanded payment in cash and would not unload until I gave them the money. Even though I was told the total price included tax, they told me that price would now be $450. I didn't have enough cash so I told them I would give them a cheque but they refused and wouldn't even give me the name of the company to write the cheque to. At this point the cost of the move was more than the furniture was worth. I told them to forget it and they could just keep the furniture. Only then did they agree to the $400 cash. I gave them the money and then they demanded a tip and told me they would leave the furniture in the driveway if I didn't hand over another $60. Total extortion!

Move size: Partial Move Service cost: $460